Refund policy
Last updated: 28 January 2026
We want you to be completely satisfied with your purchase from ElcoListics. If something isn’t right, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- Items must be unused, in their original packaging, and in the same condition as received
- Proof of purchase (order number or invoice) is required
Non-returnable items
The following items cannot be returned unless they are faulty or defective:
- Software, licenses, or digital products
- Clearance or special-order items
- Products damaged due to misuse, incorrect installation, or negligence
Faulty or incorrect products
If you receive a product that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
We will arrange a repair, replacement, or refund in accordance with the Consumer Protection Act (CPA) of South Africa.
Refunds
Once your return has been received and inspected:
- Approved refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
Return shipping
- If the return is due to an error on our side (incorrect or faulty item), return shipping costs will be covered by ElcoListics
- For change-of-mind returns, return shipping costs are the responsibility of the customer
How to request a return
To request a return, please contact us at:
Email: support@elcolynx.com
Please include your order number and a brief description of the issue.