Privacy policy

 

 

Last updated: 28 January 2026

ElcoListics (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). ElcoListics is a trading name of ElcoLynx Pty Ltd and is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use the Services, place an order, create an account, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters relating to personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

“Personal information” means information that identifies or can reasonably be linked to an identifiable individual, as defined under the Protection of Personal Information Act, 4 of 2013 (POPIA).

Depending on how you interact with the Services, we may collect the following categories of personal information:

Information you provide directly

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  • Name and surname
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  • Billing and delivery address
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  • Email address
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  • Telephone number
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  • Account login information
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  • Communications sent to us (including email, WhatsApp, and support enquiries)

Transaction information

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  • Products viewed, added to cart, purchased, returned, or cancelled
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  • Order history and transaction records
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  • Payment confirmation details

Note: Payment card details are processed securely by third-party payment providers (such as PayFast and Shopify) and are not stored by us.

Device and usage information

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  • IP address
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  • Browser and device type
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  • Interaction with the Services
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  • Cookies and similar technologies

2. Sources of personal information

We collect personal information:

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  • Directly from you when you use the Services
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  • Automatically through cookies and similar technologies
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  • From Shopify and service providers acting on our behalf
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  • From third-party partners involved in payment processing, fulfilment, or analytics

3. How we use your personal information

We process personal information for the following lawful purposes:

Providing and managing the Services

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  • Processing orders and payments
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  • Delivering products or services
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  • Managing customer accounts
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  • Providing customer support
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  • Handling returns and refunds

Improving our Services

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  • Analysing usage trends
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  • Enhancing website and app functionality
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  • Customising your experience

Marketing and communications

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  • Sending order confirmations and service-related messages
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  • Sending marketing communications where permitted by law
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  • You may opt out of marketing communications at any time

Security and legal compliance

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  • Fraud prevention and security monitoring
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  • Complying with legal obligations
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  • Enforcing our Terms and policies

4. Disclosure of personal information

We may disclose personal information to:

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  • Shopify, which hosts and operates our store
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  • Payment processors (e.g. PayFast)
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  • Courier and fulfilment providers
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  • IT, analytics, and customer support service providers
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  • Regulatory or law enforcement authorities where required by law

All third parties are required to protect your personal information in accordance with applicable data protection laws.

We do not sell personal information.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide and improve its platform and related services.

Personal information may be processed by Shopify and its service providers in jurisdictions outside South Africa. Shopify is responsible for personal information under its control.

More information is available at: https://privacy.shopify.com

6. Cookies and tracking technologies

We use cookies and similar technologies to:

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  • Enable core site functionality
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  • Improve performance and analytics
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  • Remember user preferences

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

7. Third-party links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Use of third-party services is at your own risk.

8. Children’s information

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If such information is identified, it will be deleted.

9. Data security and retention

We implement reasonable technical and organisational safeguards to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

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  • Fulfil the purposes described in this Policy
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  • Comply with legal, tax, and accounting obligations
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  • Resolve disputes and enforce agreements

10. Your rights under POPIA

You have the right to:

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  • Request access to your personal information
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  • Request correction of inaccurate or incomplete information
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  • Request deletion of personal information where legally permissible
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  • Object to processing for direct marketing

To exercise your rights, contact us using the details below. We may require verification of identity before processing requests.

11. International transfers

Your personal information may be processed or stored outside South Africa, including by Shopify and its service providers. Appropriate safeguards are used to protect personal information in accordance with applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact information

ElcoListics
A trading name of ElcoLynx Pty Ltd

1028 Limberg Street
Faerie Glen
Pretoria East
0081
South Africa

Registration Number: 2025/620159/07
VAT Number: Not VAT registered
Email: support@elcolynx.com